Effective Telephone Skills – 2 Day Workshop

Developing effective telephone skills may be difficult. The telephone is likely the most familiar piece of technology in the office, but one of the hardest to master. Especially with English as a second language, telephone skills training is a must. The ability to communicate in a prompt and friendly manner is key to gaining new business and taking care of current customer needs. See why Compass training methods are superior through this 2 day highly interactive workshop.

Course Description

• Creating a Professional Image Over the Phone
• Improving Your Telephone Communications Skills
• Controlling the Telephone Call Process with Confidence
• Handling Problems, Upset Callers, and Difficult Customers
• Dealing with Phone Rage – Handling Anxiety
• Personal Development – Putting it All Together
• Telephone Etiquette and Presence
• Collecting Customer Information
• Presenting Your Message in a Positive Tone
• Building Rapport and Creating Interest