Overview:
This interactive 1 day program is specifically designed for managers who lead people.
Specific Objectives:
At the completion of the program participants will be able to:
- State the core principles and benefits of effective performance feedback
- Define feedback and describe different types of feedback
- Identify guidelines for giving feedback.
- Demonstrate the ability to use observation versus judgment.
- Conduct a one-on-one feedback conversation
9:00 – 9:30
Welcome
- Facilitator welcomes participants
- Introductions/Icebreaker
- Course Aims and Objectives
9:30 – 9:40
Understand Feedback in context to Performance Management
- Briefly remind participants that Performance Management is a process used by organizations to align individual objectives with strategic objectives.
- Feedback is a dialogue between employees and managers around performance expectations and actual contributions;
9:40 – 10:15
Define of Feedback
- Definition of Feedback
- Give Meaningful Feedback
- The Challenge of Giving Feedback
- The SAI Feedback Model
- Activity: Use the SAI Model to identify effective and meaning feedback
- In small groups the participants read the examples of feedback and classify them into effective meaningful feedback (both corrective and positive)
- Take two (2) of the poor examples and re-write them using the SAI Feedback Model
- The Benefits of Feedback
- Discussion: In small groups the participants list the Benefits of Meaningful Feedback to Individuals, the Manager, the Company
10:15 – 10:30 BREAK
10:30 – 10:45
Feedback on “WHAT” and “HOW”
- Explain the difference between the “WHAT” and the “HOW”
- Give examples of feedback on the “WHAT” and the “HOW” using SAI
10:45 – 11:05
Monthly One-on-One Feedback Conversation
- Review the seven (7) steps of the One-on-One Feedback Conversation
- Show and explain the use of the Conversation record sheet
- Show a completed Feedback form.
11:05 – 11:40 (10min prep + 10min practice + 5min review + 10 min debrief)
One-on-One Feedback Skills Practice
- Scenario #1: Average Performer with recent improvement
- Skill Practice and Review
11:40 – 12:00
Deliver Feedback with Purpose
- Communication and Attitude to give feedback
- Deliver Feedback with Focus on recognition, care, progress
- Group Activity: “How do you say that?”
12:00 – 13:00 LUNCH
13:00 – 13:45 (10min prepare+ 15min practice + 5min review + 15 min debrief)
One-on-One Feedback Skills Practice
- Scenario #2: High Performer with recent unexpected low performance
- Skill Practice and Review
13:45 – 14:30 (10min prepare + 15min practice + 5min review + 15 min debrief)
One-on-One Feedback Skills Practice
- Scenario #3: Difficult Discussion: Performer does not accept feedback
- Skill Practice and Review
- Debrief: Review people’s possible reactions to difficult feedback (SARA)
- Guidelines for receiving constructive or positive feedback
14:30 – 14:45 BREAK
14:45 – 15:00 (10min practice + 5min debrief)
One-on-One Feedback Skills Practice
- Scenario #3: Second Chance
- Reversal: Ask Observer to take role of Manager and give the Employee feedback.
- Debrief the changes and improvements
15:00 – 15:45 (10min prepare + 15 min practice + 5min review + 10 min debrief)
One-on-One Feedback Skills Practice
- Scenario #4: Average Performer with recent high/low performance
- Skill Practice and Review
15:45 – 15:55 BREAK
15:55 – 16:15
Preparation for the One-on-One Feedback Conversation
- Cover Manager Preparation Sheet
- Cover Employee Preparation Sheet
16:15 – 16:50
Action Plan
- Participants answer the following questions:
- When and how will they prepare for the one-on-one conversations?
- Who in their team will be positive about receiving more feedback?
- Who in their team may be negative when receiving feedback?
- What will they do to address negative feelings from their employees?
- How confident are they to deliver meaningful and effective feedback? (A-F)
- Share with a colleague
16:50 – 17:00
Wrap up
- Thank participants
- Complete Evaluation forms
