Customer Service Excellence – 2 Day Workshop

If keeping customers coming back over and over again is important to your organization, then this workshop is specifically design to equip you and your customer service department to communicate more effectively, close more sales and resolve more complaints in less time, and represent your company with cordial professionalism in all situations. This workshop is aimed at helping participants identify key strategies in building strong lasting loyal customer relationships.

Key Points

• Why customer service is important
• The payoff of a positive attitude
• Recognizing and managing customer expectations
• Critical customer service messages
• The secrets to clear and accurate communication
• Body language fundamentals
• Positive and negative language triggers
• Little things that make a big difference