Business Etiquette Essentials – 1 Day Seminar

There is nothing more lasting than the first impression. How can you navigate the turbulent waters of a multicultural corporate environment? What are the pitfalls to avoid? How can you improve your current corporate relationships? Attending this 1-day seminar is essential for taking the right steps to improving business etiquette and making a powerful and professional impression every time.

Course Content

THE IMPORTANCE OF PROFESSIONAL BUSINESS BEHAVIOR

Building better business relationships
Presenting a positive image
Exercise
Why work relationships are so important

THE BASICS OF CORPORATE CULTURE: EXPECTATIONS

Confidence
Competence
Credibility
Exercise

ARE YOU REALLY JUDGED BY HOW YOU LOOK?

Specifics on neatness and cleanliness: Laborers & Office workers
Shoe issues
Jewelry
Grooming: Beards & hairdo’s
What does the expression on your face say?

DRESSING FOR SUCCESS

The history of business attire
How to interpret the term business casual: Setting the standard
Fashion and function: Clothing that works

THE SPECIFICS OF BUSINESS DRESS

Business casual
Tips for men
Tips for women
Formal wear

MEET AND GREET

First impressions

Handshakes and mannerisms
Considering local customs
Having the right tools to be successful
Body language

Introductions

Who introduces to whom?
What information to give
Forgetting names

Making conversation

The formula that never fails
What to avoid
Good topics
The fine art of saying goodbye

ETIQUETTE AT BUSINESS FUNCTIONS

Formal dining: The fine art of sitting down
Napkins and utensils
Soup issues
Banquettes
What to order
Buffet strategies

Business dinning tips

The mission of the meal
When to pay
The top five things you need to know